VVX1500 Firmware Update

AdamL · ‎01-21-2016

I have been trying ot upgrade my Polycom VVX1500 and used the instructions on the website using the BootBlock 2.9.0, RootROM 4.1.4, and SIP VVX 3.2.2 and no matter what i am trying i am receiving the same error:

Application vvx530/2345-17690-001.sip.ld is not compatible with this phone! followed by the error there is not application present and then the device reboots.

I am using an SFTP to point the phone to pull the configuration. Any help you can give will be greatly appreciated.

SteffenBaierUK · ‎01-21-2016

Hello AdamL,

welcome to the Polycom Community.

Is this the current Software on the unit or the Version you want to upgrade to?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

AdamL · ‎01-22-2016

This is the software I am trying to upgrade to.

SteffenBaierUK · ‎01-22-2016

Hello AdamL,

thanks for clarifying some details.

Can we start with the following:

What is the currently installed software version on your VVX?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

VVX1500 Firmware Update

VVX1500 Firmware Update

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