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VVX1500 Web Interface Reset

POH_VTC_SUPPORT
Occasional Visitor

VVX1500 Web Interface Reset

We received several of these units from a contractor who left without completing the project.  I just found out the units are out of warranty.  The Administrator password on the web interface has been changed.  Can anyone tell me how to reset it?

 

Thanks in advance.

 

Erik

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX1500 Web Interface Reset

Hello ,

welcome to the Polycom Community.

Polycom does not publicly disclose how to reset the Administrator Password and will remove any reply within this community pointing out how to do so.

 

We sell our devices to service providers who want to protect their investment and in order to do so change the Admin Password. 

 

Please ring up Polycom Support and pay the PPI fee or attempt to provision the Phones from a Provisioning Server via DHCP and load a configuration that changes the Password back to 456. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
POH_VTC_SUPPORT
Occasional Visitor

Re: VVX1500 Web Interface Reset

Steffan:

DHCP has been turned off - the systems have only a static IP address - which is the cause of our issue.

The contractor has abandoned the project leaving my customer, the Army Corps of Engineers without functional systems.

While I appreciate concerns for your dealers,  this effectively leaves the owners of the units with no way to use them without paying the fee.

I would not have thought of posting this request here until it was suggested by your own phone representative as my best option, without escalating this in an attempt to generate a PO (and we all know how long that could take). 

 

The rep I spoke with also suggested I should find the procedure in the documentation - can I assume that this is also bad information?

I will report the results of this inquiry to our IT Chief.

v/r

 

Erik

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX1500 Web Interface Reset

Hello Erik,

welcome to the Polycom Community.

 

The Internet is a great source of Information. As already explained above this information will not be publicly broadcasted in a Polycom run community forum.

A simple one off credit card transaction for one phone will get you access to a tier 2 support engineer and no PO is needed. 

 

Polycom does need to protect the investment that our Partners make in order to prevent unauthorized access to the Admin Menu and in addition to prevent the "loss" of phones from subsidized contracts that end up on online auctions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4