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VVX1500 & VVX1500D MTU WAN issue

Occasional Visitor

VVX1500 & VVX1500D MTU WAN issue

Hi all,


We are currently experiencing a problem with our VVX1500's and VVX1500D's across a WAN link. Issue is we can not seem to be able to the MTU size. No where are we able to find a settingor allow the packets to be broken up. 


Does anyone know how to modify the MTU settings for these devices?


edit turns out we are running 2345-17960-001

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Polycom Employee & Community Manager

Re: VVX1500 & VVX1500D MTU WAN issue

Hello FSANZ,


welcome to the Polycom Community.


I am not aware of an MTU Size implementation on our VoIP Phones.


In order to add new Features my only advice would be to contact your Polycom Reseller and work with them to submit a Feature Request via a Polycom Systems Engineer once you provide a Business case for this to be possibly implemented into future Software Releases. 

Best Regards

Steffen Baier 

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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