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VVX1500 video call issues

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Frequent Advisor

VVX1500 video call issues

Hi Steffen,

 

I also have vidoe issues with VVX1500. I have 2 units for demo. I am using Asterisk Elastix 1.6. I placed voice calls from one VVX1500 to another VVX1500, after the voice call established then i want to make video call but the video symbol on the VVX1500 is grey color (not enabled). I check the video setting on VVX 1500 already enabled. What is caused this problem?

 

Thnaks.

Sinjo

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1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: VVX1500 video call issues

Hello Sinjo,

 

I have moved this from the originally replied post as it is a completely different issue and handset.

 

Does you sip.conf contain:

 

videosupport=yes
allow=h264

 Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: VVX1500 video call issues

Hello Sinjo,

 

I have moved this from the originally replied post as it is a completely different issue and handset.

 

Does you sip.conf contain:

 

videosupport=yes
allow=h264

 Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Highlighted
Frequent Advisor

Re: VVX1500 video call issues

Hi Steffen,

 

I will check in sip.conf regarding videosupport=yes. But allow=h264 already in sip.conf

Message 3 of 3