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VVX201 using 5.4.1.17954

SOLVED
VSDesign
Visitor

VVX201 using 5.4.1.17954

Hi. A newbie question coming up!

 

I am told that the VVX201, as a 2 line phone, allows two SIP identities; however, line 2 does not show as registered.The telephone provider has washed their hands supporting this as they only support their own SIPs and searching online has proved pointless as I am not very technical when it comes to VOIP phones and SIPs

 

I am also confused, the phone was on 5.4.2.6345 and the software upgrade in utlities told me to downgrade to 5.4.1.17954

 

Any ideas?

 

Many thanks in advance

 

Message 1 of 8
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX201

Hello VSDesign,


simply  reset the phone and then follow my XYZ guide.

 

If this still doesn't solve your issue open a ticket.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX201

Hello VSDesign,

welcome to the Polycom Community.

 

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

The community's VoIP FAQ also contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

For Line 2 you simply select the Line 2 section.

 

In addition :

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX201

Hello VSDesign,

Thanks for editing your post after I had replied.

 

Can you elaborate why the Update would suggest you should go to 5.4.1 instead of the latest 5.5.0 or 5.4.5 ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 8
VSDesign
Visitor

Re: VVX201

Hi

 

Apologies - had meant to reply - just crazily busy

 

Yes, I am now up 5.5.0 version; however line 2 still is not registered. Elsewhere someone suggested checking channel settings to make sure the phone can handle two channels. But that jargon lost me ;-(

 

Any ideas, anyone??

Message 4 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX201

Hello VSDesign,


simply  reset the phone and then follow my XYZ guide.

 

If this still doesn't solve your issue open a ticket.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 8
VSDesign
Visitor

Re: VVX201

By way of clarification the issue, as I long suspected, was not with the phone. RingCentral set it up incorrectly and basically weren't interested in supporting it.

 

The moral of the story is, if you are with RingCentral, don't buy phones from them. I have wasted over 6 hours of my time solving this, as well as wasting this forum's time.

 

Lesson learnt

 

Message 6 of 8
mepool
Occasional Visitor

Re: VVX201

I just bought two VVX201 phones online and I have no idea where to begin with installation. I think the cables are plugged in correctly and I have a dial tone, but only one line is present. All calls return a busy signal.

 

My provider, AT&T, told me I needed these VOIP phones but otherwise have been no help. I searched Polycom.com for resellers/installers but I can't find list. 

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX201

Hello @mepool,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

and in addition

 

Apr 22, 2016 Question:Why am I being asked to contact my Polycom reseller for further support?

Resolution: Please check => here <= for details.

 

the above FAQ contains this:

 

Question: How can I contact or find this quoted reseller?

Answer: Please check the following form => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8