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VVX250/350 Stopped Working With Google Voice

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Occasional Visitor

VVX250/350 Stopped Working With Google Voice

Software version 6.3.1.1 on both phones. Google tells me it's a Polycom problem, I believe it's there problem.

 

Provisioned phpones display "Call Error The requested service is not available at the moment"

 

As Polycom is the only phone the phone they recomendwith Google Voice it would be nice to make sure they work together at all times.

 

Perhaps someone can reach out to Google to confirm all is well on both ends?

 

Anyone else experiencing this issue?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: VVX250/350 Stopped Working With Google Voice

Hello @jbh ,

 

welcome to the Poly Community.

 

It probably would be helpful to provide the geographical region you are in. I just tested this in the UK and it works fine.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Visitor

Re: VVX250/350 Stopped Working With Google Voice

We are in the US/Chicago area

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: VVX250/350 Stopped Working With Google Voice

Hello @jbh ,

 

What is the devices MAC address?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4