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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Software version 6.3.1.1 on both phones. Google tells me it's a Polycom problem, I believe it's there problem.

 

Provisioned phpones display "Call Error The requested service is not available at the moment"

 

As Polycom is the only phone the phone they recomendwith Google Voice it would be nice to make sure they work together at all times.

 

Perhaps someone can reach out to Google to confirm all is well on both ends?

 

Anyone else experiencing this issue?

3 REPLIES 3
HP Recommended

Hello @jbh ,

 

welcome to the Poly Community.

 

It probably would be helpful to provide the geographical region you are in. I just tested this in the UK and it works fine.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

We are in the US/Chicago area

HP Recommended

Hello @jbh ,

 

What is the devices MAC address?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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