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VVX250 - FTP or other protocol client

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Occasional Advisor

VVX250 - FTP or other protocol client

Can you use an FTP or other protocol client to view or modify the phone's file structure?

Message 1 of 4
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Polycom Employee & Community Manager

Re: VVX250 - FTP or other protocol client

Hello @ToFF ,

 

welcome back to the Poly Community.

Whilst we already have a dialogue in another post please do ensure to provide details.

 

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
  • Provide details if UC / SIP or ObiEdition
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

To answer your actual question are you asking if you can use an FTP client to access the Phone's file structure?

 

To my own personal knowledge, this is not a supported scenario. You can make manual changes on the Phone using a Browser. If you want to roll out centralised changes to a lot of phones you would utilise PDMS-SP

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Advisor

Re: VVX250 - FTP or other protocol client

"To my own personal knowledge, this is not a supported scenario. You can make manual changes on the Phone using a Browser. If you want to roll out centralised changes to a lot of phones you would utilise PDMS-SP"

 

Those 3 sentences answered my question, simply and succinctly, and would have completely sufficed. As this model was just released in the past few months, I didn't believe it had many iterations. Whilst I was remiss in neglecting to note that it is running OBi Edition v6.3.1, none of the remaining litany of requirements unlisted, requiring 574 words, were relevant nor would have had any change in the response. So much so that your very helpful answer was nearly overlooked amongst the dizzying array.

 

I sincerely hope that further interaction with this community can be performed in a calm, professional, and courteous manner, without lengthy tomes of copied and pasted beratement. Thank you for your time.

Message 3 of 4
Polycom Employee & Community Manager

Re: VVX250 - FTP or other protocol client

Hello @ToFF ,

 

I can understand your frustration but we clearly state this requirement in the Must Read First and the FAQ. Failing to do so either means you have not read it or ignored it.

 

The lack of these details means we need to assume which is always troublesome. The VVXx50 phones can run both UC Software or Obi Edition so to provide this detail can influence what we can recommend.

 

In addition, we moderators ensure that the tone and posts are in a professional matter and contain useful replies.

 

Please try and understand that we are all volunteers and therefore give up our spare time to try and help and forgive us using macro's to reply to prevent writing the same over and over.

 

If you follow the outlined rules you will have a great experience within the official Poly community.

 

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4