Can you use an FTP or other protocol client to view or modify the phone's file structure?
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Hello @ToFF ,
welcome back to the Poly Community.
Whilst we already have a dialogue in another post please do ensure to provide details.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
To answer your actual question are you asking if you can use an FTP client to access the Phone's file structure?
To my own personal knowledge, this is not a supported scenario. You can make manual changes on the Phone using a Browser. If you want to roll out centralised changes to a lot of phones you would utilise PDMS-SP
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
"To my own personal knowledge, this is not a supported scenario. You can make manual changes on the Phone using a Browser. If you want to roll out centralised changes to a lot of phones you would utilise PDMS-SP"
Those 3 sentences answered my question, simply and succinctly, and would have completely sufficed. As this model was just released in the past few months, I didn't believe it had many iterations. Whilst I was remiss in neglecting to note that it is running OBi Edition v6.3.1, none of the remaining litany of requirements unlisted, requiring 574 words, were relevant nor would have had any change in the response. So much so that your very helpful answer was nearly overlooked amongst the dizzying array.
I sincerely hope that further interaction with this community can be performed in a calm, professional, and courteous manner, without lengthy tomes of copied and pasted beratement. Thank you for your time.
Hello @ToFF ,
I can understand your frustration but we clearly state this requirement in the Must Read First and the FAQ. Failing to do so either means you have not read it or ignored it.
The lack of these details means we need to assume which is always troublesome. The VVXx50 phones can run both UC Software or Obi Edition so to provide this detail can influence what we can recommend.
In addition, we moderators ensure that the tone and posts are in a professional matter and contain useful replies.
Please try and understand that we are all volunteers and therefore give up our spare time to try and help and forgive us using macro's to reply to prevent writing the same over and over.
If you follow the outlined rules you will have a great experience within the official Poly community.