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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-08-2014 12:03 PM

HP Recommended

Hi,

 

This is my first post here. I recently purchased a couple of VVX300 for my small company and I am having an issue where the phones won't get an IP address from the router when connected on a Cisco SG100D-08 v2 switch. If I connect the phone to the router directly, it gets the IP and works without issue. The VVX300 doesn't detect the access point when connected on the switch.

Computers and a Polycom IP 335 plugged on the same switch obtain their IP and work just fine. The DHCP pool has more than enough free IPs left.

 

Did anyone ever encounter a similar issue with these phones?

 

Thanks for your help,

 

1 REPLY 1

‎05-08-2014 01:42 PM

HP Recommended

Hello Illogika,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

You would require a wireshark trace in order to check what the switch responds to the Phones BOOTP request.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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