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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have one Enterprise that is having VVX300 and IP331 phones that will freeze up.

This is happening at random at 1 customer only, not all phones, but at several groups within the Enterprise. Many groups in this enterprise never freeze.

When in a "freeze" state, phone will not respond to any user functions.Local reboot lears the issue and user can use the phone.

Not all phones have recurring instances thru out the day. Only a few phones freeze multiple times in a day, and almost none freeze at the same time period.Phone and Broadsoft server logs as well as packet captures show nothing to indicate anything out of the ordinary.

 

Enterprise network has been checked and appears to have no inconsistencies or equipment that would indicate an issue there.

No custom backgrounds or ringers, no directory issues. 

 

FIRMWARE

331 are on 4.0.7

VVX are on 5.1.2

Bootblock 3.0.4.0246

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello ldubois,

welcome to the Polycom Community.

Please contact your Polycom reseller so they can raise a Support Ticket with our team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello ldubois,

welcome to the Polycom Community.

Please contact your Polycom reseller so they can raise a Support Ticket with our team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.