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VVX300 contact directory

Yoji Ishii
Occasional Contributor

VVX300 contact directory


To have per phone contact directory I understood we need to make <MACaddress>-directory.xml on provisioning server.

And I found phone download and update internal directory when it's restarted.  Is there another way to retreive <MACaddress>-directory.xml without phone restart.  Phone reset or restart is a only way to get an updated directory file from provisioning server ?


Please kindly advise some one has good idea.

Message 1 of 4
Valued Contributor

Re: VVX300 contact directory

Hi Yoji


Have you tried the update config at all?


Menu>Settings>Basic>Update Configuration


Not saying this will work but it will make the phone request any new config so may be worth a try...


Hope this helps





Message 2 of 4
Polycom Employee & Community Manager

Re: VVX300 contact directory

Hello Yoji Ishii,

welcome to the Polycom Community.


The Directory is only downloaded when the phone boots and there is no way to do this dynamically during the day without rebooting the phone.


I would suggest you look at LDAP as a directory instead.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Yoji Ishii
Occasional Contributor

Re: VVX300 contact directory

Dear All,


Thank you for delay to reply and appriciate your suggestions.


Message 4 of 4