VVX300 softkey.feature.forward="0"

Anonymous · ‎12-04-2013

Good afternoon,

I am trying to hide/remove the forward button from the VVX300

I added to the MAC.cfg

It is still there- VIA the GUI I am able to remove it. but I need to do it via provisioning.

Phone Information
Phone Model    VVX 300
Part Number    3111-46135-002 Rev:2
UC Software Version    5.0.1.4068
BootROM Software Version    5.2.1.3271

Thank you in advance,

davemac2626 · ‎12-05-2013

Hi Sam

Try this instead:

Let us know how you get on..

Cheers

Dave

SteffenBaierUK · ‎12-05-2013

Hello SamF,

welcome to the Polycom Community.

Your example is correct but if I understand you correctly you have added these lines directly to the <mac>.cfg file?

If yes then you have done this wrong.

You never add parameters directly to the <mac>.cfg or 000000000000.cfg as you will need to create or specify an existing file within the config_files="" section.

In addition to the Admin guide the community FAQ explains this here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

A working example including moving the other keys to the left would look like this:

<softkey feature.enhancedFeatureKeys.enabled="1" softkey.feature.forward="0" efk.softkey.alignleft="1"/>

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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Anonymous · ‎12-05-2013

Steffen,

Thnak you for your reply,

I am not sure I understand.

I am adding them to my polycom_config directory in <MAC>_phone1.cfg -

As I want this customized to this phone only.

I read your documents I do not see what other directory would be more suited.

Thanks in advance,

SteffenBaierUK · ‎12-05-2013

@SamF wrote:

I added to the MAC.cfg

Hi SamF,

my answer was based on your above statement.

If you add it to an individual file as described in your last reply then this should be fine. Ensure the XML structure is correctly formatted.

You can easily backup your phone configuration in order to check if this was correctly added. You can always use the phone logs to check if any errors show up.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎12-05-2013

Steffen,

Thanks I found the issue -

I had in the "global" cfg a custom (efk) forward button replacing the default. (I made it years ago)

I guess now I am left to remove the efk for this one phone.

I tried efk.efklist.1.status="0" which disables the functionality but leaves the button.

Is my only option moving it over? or can I remove it?

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