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VVX300 softkey.feature.forward="0"

SamF
Frequent Advisor

VVX300 softkey.feature.forward="0"

Good afternoon,

 

I am trying to hide/remove the forward button from the VVX300

 

I added to the MAC.cfg

 

<feature
feature.enhancedFeatureKeys.enabled="1"
/>

<softkey
softkey.feature.forward="0"
/>

 

It is still there- VIA the GUI I am able to remove it. but I need to do it via provisioning.

 

Phone Information
Phone Model     VVX 300
Part Number     3111-46135-002 Rev:2
UC Software Version     5.0.1.4068
BootROM Software Version     5.2.1.3271

 

Thank you in advance,

Message 1 of 6
5 REPLIES 5
davem2626
Valued Contributor

Re: VVX300 softkey.feature.forward="0"

Hi Sam

 

Try this instead:

 

  <softkeyoff>
  <softkey softkey.feature.forward="0"/>
  </softkeyoff>

 

Let us know how you get on..

 

Cheers

 

Dave

Message 2 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX300 softkey.feature.forward="0"

Hello SamF,

welcome to the Polycom Community.

Your example is correct but if I understand you correctly you have added these lines directly to the <mac>.cfg file?

 

If yes then you have done this wrong.

 

You never add parameters directly to the <mac>.cfg or 000000000000.cfg as you will need to create or specify an existing file within the config_files="" section.

 

In addition to the Admin guide the community FAQ explains this here:

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

A working example including moving the other keys to the left would look like this:

 

<softkey feature.enhancedFeatureKeys.enabled="1" softkey.feature.forward="0" efk.softkey.alignleft="1"/>

 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 6
SamF
Frequent Advisor

Re: VVX300 softkey.feature.forward="0"

Steffen,

Thnak you for your reply,

I am not sure I understand.

I am adding them to my  polycom_config  directory in <MAC>_phone1.cfg -

As I want this customized to this phone only.

I read your documents I do not see what other directory would be more suited.

Thanks in advance,

Message 4 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX300 softkey.feature.forward="0"


@SamF wrote:

 

 

I added to the MAC.cfg

 

 


Hi SamF,

 

my answer was based on your above statement.

 

If you add it to an individual file as described in your last reply then this should be fine. Ensure the XML structure is correctly formatted.

 

You can easily backup your phone configuration in order to check if this was correctly added. You can always use the phone logs to check if any errors show up.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
SamF
Frequent Advisor

Re: VVX300 softkey.feature.forward="0"

Steffen,

 

Thanks I found the issue -

I had in the "global" cfg a custom (efk) forward button replacing the default. (I made it years ago)

I guess now I am left to remove the efk for this one phone.

I tried efk.efklist.1.status="0" which disables the functionality but leaves the button.

 

Is my only option moving it over? or can I remove it?

Message 6 of 6