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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-20-2020 07:09 AM

HP Recommended

Hi,

 

We've got a number of Polycom phones in our office, a mix of VVX301 and VVX411. We had a change in router the other week which knocked 4 of the 5 Polycom Phones off the network.

I managed to get one back on by assigning a new IP Address.

I've also managed to get 2 of them back online by using a POE Injector.

The final phone that is not working, has not worked with either of these solutions. I have tested on a network outside of the office and it all works. I've also tested on a separate network that routes through our router and this works and can make calls.

Anyone any ideas on how to fix this?

 

Many Thanks

Rich

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-20-2020 09:12 AM

HP Recommended

Hello @hi-impact_rich ,

 

Welcome to the Poly Community.

From our FAQ:

 

Jul 31, 2020 Question: How can I troubleshoot a phone not getting an IP or DHCP issues?

Resolution: Try a manual IP => here <= or for DHCP logging check >here< and check LLDP or CDP => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-20-2020 09:12 AM

HP Recommended

Hello @hi-impact_rich ,

 

Welcome to the Poly Community.

From our FAQ:

 

Jul 31, 2020 Question: How can I troubleshoot a phone not getting an IP or DHCP issues?

Resolution: Try a manual IP => here <= or for DHCP logging check >here< and check LLDP or CDP => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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