Hi,
We've got a number of Polycom phones in our office, a mix of VVX301 and VVX411. We had a change in router the other week which knocked 4 of the 5 Polycom Phones off the network.
I managed to get one back on by assigning a new IP Address.
I've also managed to get 2 of them back online by using a POE Injector.
The final phone that is not working, has not worked with either of these solutions. I have tested on a network outside of the office and it all works. I've also tested on a separate network that routes through our router and this works and can make calls.
Anyone any ideas on how to fix this?
Many Thanks
Rich
Solved! Go to Solution.
Hello @hi-impact_rich ,
Welcome to the Poly Community.
From our FAQ:
Jul 31, 2020 Question: How can I troubleshoot a phone not getting an IP or DHCP issues?
Resolution: Try a manual IP => here <= or for DHCP logging check >here< and check LLDP or CDP => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Hello @hi-impact_rich ,
Welcome to the Poly Community.
From our FAQ:
Jul 31, 2020 Question: How can I troubleshoot a phone not getting an IP or DHCP issues?
Resolution: Try a manual IP => here <= or for DHCP logging check >here< and check LLDP or CDP => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier