We have a loctation where phones will not play RTP streams. We have captured the calls just before the phones and the RTP is present and can be heard. A reboot of the phone clears the issue. The phones may work correctly for days or weeks before the issue shows again. Also this is isolated to one business location.
Phones are VVX301 ver 220.127.116.1174 MAC 64:16:7f:2b:55:e1
Hello @jwebb ,
welcome to the Poly Community.
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This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
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Looking at the software you provided this is no longer supported. Test against UC Software 6.0.0 or at least UC Software 5.9.3
If you can only be on 5.5.x please try 5.5.4 instead.
Looking at your log:
000018.788|cfg |4|00|Prm|Configuration file(s) statistics: 17 parameters were invalid and could not be interpreted. 000018.788|cfg |4|00|Prm|Configuration file(s) statistics: 0 parameter values were used but were out of range. 1 were invalid and ignored.
In addition, the phone does not have a time server:
5671128.473|rdisk|*|00|Initial log entry. Current logging level 4 5671128.474|rdisk|*|00|RAM disk created and mounted at "/rfs0" 5671128.475|rdisk|*|00|RAM disk created, size: 16,777,216 bytes
There are no calls in the log provided and log analysis is not really a role I can offer as a volunteer working for Poly.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.