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VVX310 Phone rings once and hangs up!

Occasional Visitor

VVX310 Phone rings once and hangs up!

We are using Polycom VVX310 voip phones.When someone calls my phone it rings once and disconnects and the caller gets a fast busy signal. Any solution for that issue ? 

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Polycom Employee & Community Manager

Re: VVX310 Phone rings once and hangs up!


We would need to see some logs. There is a troubleshoot voip related issue post within the FAQ you should look at and then post some logs

Also always post the currently used software version

Replied via a mobile device
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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