VVX310 and Lync Client - 2 Incoming Call Popups for Anonymous Callers

[Anonymous]

Hi All

I have a VVX310 connected to a PC running Lync using BToE. When I get an incoming call from an Anonymous User I get 2 popup windows for the call. If I remove the VVX310 I just get the 1 popup window as expected. I am assuming one of the Popups is coming directly from Lync and the other from the VVX310 via BToE. Is there anyway to disable this via BT0E?

Regards.

Steve

[SteffenBaierUK]

Hello Steve ,

welcome to the Polycom Community.

A very good starting point is usually to provide the currently used Phone Software Version and the BToE Software Version.

In addition please be aware of the following:

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found => here <=

I would suggest you check and supply these details and then work with your Polycom reseller to bring this up to Polycom support so my colleagues can look into this cosmetic issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services