Plantronics + Polycom. Now together as Poly Logo

VVX310 to Draytek BX2000ac

Occasional Visitor

VVX310 to Draytek BX2000ac

Hi Everyone, I have a bit of an issue connecting a Polycom VVX310 to my test Draytek BX2000ac (acting as a VoIP PBX). I have the system configured with SIP lines and a few Vtech VSP735A phones all of which work fine. The only information the Vtechs want are the SIP server address, the SIP port, the extension number and the password. I just can't seem to get the Polycom's to register which is a shame as I'd much prefer to use these to the Vtech's. Has anyone out there succeeded in registering these?

Cheers, John

Message 1 of 3
Polycom Employee & Community Manager

Re: VVX310 to Draytek BX2000ac

Hello John,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


In addition check this:


Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: VVX310 to Draytek BX2000ac

Hi Steffen,


Apologies for missing that. The information on the VVX310 is as follows:


Label: SIP






Message 3 of 3