VVX400 100% CPU Utilization

[gwiniarski]

Hello,

We have a customer that has VVX400's running 5.4.4.3041. They are utilizing 10-12 of the lines as registered extensions to a single SIP server. They are complainig that their phones are acting very slow and with CPU reaching 100% at those times. This usually happens during busy hours when multiple lines are ringing at the same time. They want to keep the lines on their phones for outgoing caller id purposes. If these phones were designed to handle 12 registered lines why is the CPU spiking causing the phones lag and become basically unusable. Any recommendations would be helpful.  i have attached pictures of the CPU spikes on multiple different phones.

Thanks

[SteffenBaierUK]

Hello gwiniarski,

welcome to the Polycom Community.

Please get this into our support organisation.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[gwiniarski]

Thanks,

I will reach out to our reseller to open a support ticket.