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VVX400/410 Strange behavior

TylerCMS
Advisor

VVX400/410 Strange behavior

Previously we've been running with no issues on 5.2.3.0192 on Asterisk 1.8.13.0.

 

After upgrading one of my VVX410's to the newest firmware (5.4.0.5841), I am experiencing the phone "lagging" is the best way to put it.?

 

As an example, if I have 5 phones in a ring group and a call comes through.. the Buddies i have watched on the main screen will take 5-10 seconds to turn red, and then if/when the call is answered, they will all still stay lit for quite a while, sometimes even minutes after the call has been answered by someone else.

 

Another example is that we have a "backdoor" number for our field technicians to call in to get assistance. The ring group rings twice, and then loops again until answered. Previoulsly on any other release, the call will ring for 2 rings. THe screen will go idle for a few seconds, and then then the call will ring back through until answered.

 

On this new firmware, the call will come through, which ties up one line presence, the call will stop ringing after 2 rings, loop again and start ringing a few seconds later.. causing the second line precense to get tied up with the same exact call.. but only because the phone is "lagging". If i were to grab the first round of the call on line presence 1, it would be nothing as that "call" doesnt exist anymore and is actually one the second line precense.

 

As I am typing, I am monitoring my own extension, I am not on the phone, but the Buddy is still Red, and I am not on the phone.

 

Just overall some really delayed behavior I have not seen in any other release. Has anyone else experienced anything like this? I decided to look at the APP log, and it is completely full with errors such as these below:

 

I am thinking i need to open a support ticket? Everything works PERFECT on 5.2.3. Is asterisk 1.8 not supported anymore? I have yet to try it on the newer branch of asterisk 11 or 13.

 

1007111955|sip  |4|00|All the number of packets are used!! Packet tossed = 244
1007111955|sip  |4|00|All the number of packets are used!! Packet tossed = 245
1007111955|sip  |4|00|All the number of packets are used!! Packet tossed = 246
1007112000|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007112001|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007112008|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007112008|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007112106|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007115351|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007115352|sip  |4|00|All the number of packets are used!! Packet tossed = 247
1007115353|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007115354|sip  |4|00|All the number of packets are used!! Packet tossed = 248
1007115354|sip  |4|00|All the number of packets are used!! Packet tossed = 249
1007115354|sip  |4|00|All the number of packets are used!! Packet tossed = 250
1007115354|sip  |4|00|All the number of packets are used!! Packet tossed = 251
1007115355|sip  |4|00|All the number of packets are used!! Packet tossed = 252
1007115355|sip  |4|00|All the number of packets are used!! Packet tossed = 253
1007115355|sip  |4|00|All the number of packets are used!! Packet tossed = 254
1007115400|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007115401|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007121533|sip  |4|00|All the number of packets are used!! Packet tossed = 255
1007121533|sip  |4|00|All the number of packets are used!! Packet tossed = 256
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 257
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 258
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 259
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 260
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 261
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 262
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 263
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 264
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 265
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 266
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 267
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 268
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 269
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 270
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 271
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 272
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 273
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 274
1007121534|sip  |4|00|All the number of packets are used!! Packet tossed = 275
1007121535|sip  |4|00|All the number of packets are used!! Packet tossed = 276
1007121535|sip  |4|00|All the number of packets are used!! Packet tossed = 277
1007121535|sip  |4|00|All the number of packets are used!! Packet tossed = 278
1007121535|sip  |4|00|All the number of packets are used!! Packet tossed = 279
1007121535|sip  |4|00|All the number of packets are used!! Packet tossed = 280
1007121535|sip  |4|00|All the number of packets are used!! Packet tossed = 281
1007121535|sip  |4|00|All the number of packets are used!! Packet tossed = 282
1007121535|sip  |4|00|All the number of packets are used!! Packet tossed = 283
1007121535|sip  |4|00|All the number of packets are used!! Packet tossed = 284
1007121536|sip  |4|00|All the number of packets are used!! Packet tossed = 285
1007121536|sip  |4|00|All the number of packets are used!! Packet tossed = 286
1007121536|sip  |4|00|All the number of packets are used!! Packet tossed = 287
1007121536|sip  |4|00|All the number of packets are used!! Packet tossed = 288
1007121536|sip  |4|00|All the number of packets are used!! Packet tossed = 289
1007121536|sip  |4|00|All the number of packets are used!! Packet tossed = 290
1007121536|sip  |4|00|All the number of packets are used!! Packet tossed = 291
1007121536|sip  |4|00|All the number of packets are used!! Packet tossed = 292
1007121536|sip  |4|00|All the number of packets are used!! Packet tossed = 293
1007121537|sip  |4|00|All the number of packets are used!! Packet tossed = 294
1007121537|sip  |4|00|All the number of packets are used!! Packet tossed = 295
1007121537|sip  |4|00|All the number of packets are used!! Packet tossed = 296
1007121537|sip  |4|00|All the number of packets are used!! Packet tossed = 297
1007121537|sip  |4|00|All the number of packets are used!! Packet tossed = 298
1007121537|sip  |4|00|All the number of packets are used!! Packet tossed = 299
1007121537|sip  |4|00|All the number of packets are used!! Packet tossed = 300
1007121537|sip  |4|00|All the number of packets are used!! Packet tossed = 301
1007121537|sip  |4|00|All the number of packets are used!! Packet tossed = 302
1007121537|sip  |4|00|All the number of packets are used!! Packet tossed = 303
1007121537|sip  |4|00|All the number of packets are used!! Packet tossed = 304
1007121538|sip  |4|00|All the number of packets are used!! Packet tossed = 305
1007121538|sip  |4|00|All the number of packets are used!! Packet tossed = 306
1007121538|sip  |4|00|All the number of packets are used!! Packet tossed = 307
1007121538|sip  |4|00|All the number of packets are used!! Packet tossed = 308
1007121538|sip  |4|00|All the number of packets are used!! Packet tossed = 309
1007121538|sip  |4|00|All the number of packets are used!! Packet tossed = 310
1007121539|sip  |4|00|All the number of packets are used!! Packet tossed = 311
1007121539|sip  |4|00|All the number of packets are used!! Packet tossed = 312
1007121543|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007121544|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007121648|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007121648|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007130849|sip  |4|00|All the number of packets are used!! Packet tossed = 313
1007130849|sip  |4|00|All the number of packets are used!! Packet tossed = 314
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 315
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 316
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 317
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 318
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 319
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 320
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 321
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 322
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 323
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 324
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 325
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 326
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 327
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 328
1007130850|sip  |4|00|All the number of packets are used!! Packet tossed = 329
1007130851|sip  |4|00|All the number of packets are used!! Packet tossed = 330
1007130851|sip  |4|00|All the number of packets are used!! Packet tossed = 331
1007130851|sip  |4|00|All the number of packets are used!! Packet tossed = 332
1007130851|sip  |4|00|All the number of packets are used!! Packet tossed = 333
1007130851|sip  |4|00|All the number of packets are used!! Packet tossed = 334
1007130851|sip  |4|00|All the number of packets are used!! Packet tossed = 335
1007130851|sip  |4|00|All the number of packets are used!! Packet tossed = 336
1007130851|sip  |4|00|All the number of packets are used!! Packet tossed = 337
1007130851|sip  |4|00|All the number of packets are used!! Packet tossed = 338
1007130851|sip  |4|00|All the number of packets are used!! Packet tossed = 339
1007130851|sip  |4|00|All the number of packets are used!! Packet tossed = 340
1007130851|sip  |4|00|All the number of packets are used!! Packet tossed = 341
1007130852|sip  |4|00|All the number of packets are used!! Packet tossed = 342
1007130852|sip  |4|00|All the number of packets are used!! Packet tossed = 343
1007130852|sip  |4|00|All the number of packets are used!! Packet tossed = 344
1007130852|sip  |4|00|All the number of packets are used!! Packet tossed = 345
1007130852|sip  |4|00|All the number of packets are used!! Packet tossed = 346
1007130852|sip  |4|00|All the number of packets are used!! Packet tossed = 347
1007130852|sip  |4|00|All the number of packets are used!! Packet tossed = 348
1007130852|sip  |4|00|All the number of packets are used!! Packet tossed = 349
1007130852|sip  |4|00|All the number of packets are used!! Packet tossed = 350
1007130853|sip  |4|00|All the number of packets are used!! Packet tossed = 351
1007130853|sip  |4|00|All the number of packets are used!! Packet tossed = 352
1007130853|sip  |4|00|All the number of packets are used!! Packet tossed = 353
1007130853|sip  |4|00|All the number of packets are used!! Packet tossed = 354
1007130853|sip  |4|00|All the number of packets are used!! Packet tossed = 355
1007130853|sip  |4|00|All the number of packets are used!! Packet tossed = 356
1007130853|sip  |4|00|All the number of packets are used!! Packet tossed = 357
1007130853|sip  |4|00|All the number of packets are used!! Packet tossed = 358
1007130853|sip  |4|00|All the number of packets are used!! Packet tossed = 359
1007130853|sip  |4|00|All the number of packets are used!! Packet tossed = 360
1007130853|sip  |4|00|All the number of packets are used!! Packet tossed = 361
1007130854|sip  |4|00|All the number of packets are used!! Packet tossed = 362
1007130854|sip  |4|00|All the number of packets are used!! Packet tossed = 363
1007130854|sip  |4|00|All the number of packets are used!! Packet tossed = 364
1007130855|sip  |4|00|All the number of packets are used!! Packet tossed = 365
1007130859|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007130900|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007131004|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007152950|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007153309|cfg  |5|00|Prm|Parameter voIpProt.SIP.allowTransferOnProceeding requested type 2 but is of type 0
1007153309|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007155245|app1 |4|00|Event: Unrecognizable key - appKeyFunc = 327, scan code 0
1007155356|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007155417|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007155417|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007155516|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007155517|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007155631|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007155631|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007161730|cfg  |5|00|Prm|Parameter voIpProt.SIP.allowTransferOnProceeding requested type 2 but is of type 0
1007161730|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007164744|sip  |4|00|All the number of packets are used!! Packet tossed = 366
1007164744|sip  |4|00|All the number of packets are used!! Packet tossed = 367
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 368
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 369
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 370
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 371
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 372
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 373
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 374
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 375
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 376
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 377
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 378
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 379
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 380
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 381
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 382
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 383
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 384
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 385
1007164745|sip  |4|00|All the number of packets are used!! Packet tossed = 386
1007164746|sip  |4|00|All the number of packets are used!! Packet tossed = 387
1007164746|sip  |4|00|All the number of packets are used!! Packet tossed = 388
1007164746|sip  |4|00|All the number of packets are used!! Packet tossed = 389
1007164746|sip  |4|00|All the number of packets are used!! Packet tossed = 390
1007164746|sip  |4|00|All the number of packets are used!! Packet tossed = 391
1007164746|sip  |4|00|All the number of packets are used!! Packet tossed = 392
1007164746|sip  |4|00|All the number of packets are used!! Packet tossed = 393
1007164746|sip  |4|00|All the number of packets are used!! Packet tossed = 394
1007164746|sip  |4|00|All the number of packets are used!! Packet tossed = 395
1007164747|sip  |4|00|All the number of packets are used!! Packet tossed = 396
1007164747|sip  |4|00|All the number of packets are used!! Packet tossed = 397
1007164747|sip  |4|00|All the number of packets are used!! Packet tossed = 398
1007164747|sip  |4|00|All the number of packets are used!! Packet tossed = 399
1007164747|sip  |4|00|All the number of packets are used!! Packet tossed = 400
1007164747|sip  |4|00|All the number of packets are used!! Packet tossed = 401
1007164747|sip  |4|00|All the number of packets are used!! Packet tossed = 402
1007164747|sip  |4|00|All the number of packets are used!! Packet tossed = 403
1007164748|sip  |4|00|All the number of packets are used!! Packet tossed = 404
1007164748|sip  |4|00|All the number of packets are used!! Packet tossed = 405
1007164748|sip  |4|00|All the number of packets are used!! Packet tossed = 406
1007164748|sip  |4|00|All the number of packets are used!! Packet tossed = 407
1007164748|sip  |4|00|All the number of packets are used!! Packet tossed = 408
1007164748|sip  |4|00|All the number of packets are used!! Packet tossed = 409
1007164748|sip  |4|00|All the number of packets are used!! Packet tossed = 410
1007164748|sip  |4|00|All the number of packets are used!! Packet tossed = 411
1007164748|sip  |4|00|All the number of packets are used!! Packet tossed = 412
1007164748|sip  |4|00|All the number of packets are used!! Packet tossed = 413
1007164748|sip  |4|00|All the number of packets are used!! Packet tossed = 414
1007164749|sip  |4|00|All the number of packets are used!! Packet tossed = 415
1007164749|sip  |4|00|All the number of packets are used!! Packet tossed = 416
1007164749|sip  |4|00|All the number of packets are used!! Packet tossed = 417
1007164749|sip  |4|00|All the number of packets are used!! Packet tossed = 418
1007164749|sip  |4|00|All the number of packets are used!! Packet tossed = 419
1007164749|sip  |4|00|All the number of packets are used!! Packet tossed = 420
1007164749|sip  |4|00|All the number of packets are used!! Packet tossed = 421
1007164750|sip  |4|00|All the number of packets are used!! Packet tossed = 422
1007164750|sip  |4|00|All the number of packets are used!! Packet tossed = 423
1007164754|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007164755|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007164758|sip  |4|00|All the number of packets are used!! Packet tossed = 424
1007164758|sip  |4|00|All the number of packets are used!! Packet tossed = 425
1007164859|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007164859|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007164900|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
1007164903|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
Message 1 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX400/410 Strange behavior

Hello TylerCMS

welcome back to the Polycom Community.

This would be a case for our Support team. Please open a case via your Polycom reseller.

 

Please bear in mind that we only support 64 instances of Buddy Watch or 50 Instances of Busy Lamp Field / BLF


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
TylerCMS
Advisor

Re: VVX400/410 Strange behavior

I have created a service request. I will share what I find.

 

Also, just so you know, I only have 8 buddies/BLFs on the screen, so that shouldnt be the issue.

 

thank you

Message 3 of 7
TylerCMS
Advisor

Re: VVX400/410 Strange behavior

After a month of troubleshooting with Polycom, they had me try the newest 5.3.xxx firmware that was just released on Nov 9th. So far this branch has resolved my issues with the phone.

 

Currently the 5.4.xxx firmware branch is still buggy and I would not recommend using it in an asterisk environment. They did not give me an ETA for the fixes in the 5.4.xx branch.

Message 4 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX400/410 Strange behavior

Hello TylerCMS

welcome back and thanks for updating this ticket.

 

Have you got the Polycom reference number starting with 1- so I can cross reference this internally?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 7
TylerCMS
Advisor

Re: VVX400/410 Strange behavior

Here is the reference number: 1-1224942421

Message 6 of 7
TylerCMS
Advisor

Re: VVX400/410 Strange behavior

According to support, they just told me that the fixes will be in place for 5.4.1 when it is released soon.

Message 7 of 7