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VVX400/410 default passwords for WCU? (new phones fresh out of the boxes)

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Occasional Advisor

VVX400/410 default passwords for WCU? (new phones fresh out of the boxes)

According to the 'current' software 4.1.4 June 2013 doc on WCU, user is 123 and admin is 456.

However, when I log into WCU, it does not accept admin pw ( it does accept 123 for user)

 

These phones came with App version 4.1.8.0983 - did it have a different admin password?

 

( I am trying to log into WCU to upgrade them all to latest App version 5.5 ...)

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Polycom Employee & Community Manager

Re: VVX400/410 default passwords for WCU? (new phones fresh out of the boxes)

Hello rotech,

Unsure what the WCU reference should be but are you sure they are new?

 

What is their MAC address?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Advisor

Re: VVX400/410 default passwords for WCU? (new phones fresh out of the boxes)

Certainly they are brand new, I unwrapped them myself - looks like untouched factory packing... purchased directly from the official supplier/telecom giant TELUS ( 2016 revenue 12.5 billion CAD)

 

MAC of the one on my desk here is 00:04:f2:cf:3f:e6 ... 

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: VVX400/410 default passwords for WCU? (new phones fresh out of the boxes)

Hello rotech,

This specific Unit was purchased from WESTCON COLLABORATION back in 30/08/2016 so they are your reseller.

 

I would try a different browser and you can always reset it using a provisioning server following the instructions  => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4