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VVX400 Call waiting doesn't work, BLF beeps when a monitored line receives a call

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Polycom Employee & Community Manager

Re: VVX400 Call waiting doesn't work, BLF beeps when a monitored line receives a call


@SteffenBaierUK wrote:

 

We already have an internal ticket VOIP-118731 for the BroadWorks platform on this but without looking at an individual case and configuration / call platform it may be related or not.



Polycom Global Services


Hello ,

I already replied that we may be aware of a bug. In order to compare this please raise a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 16
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Re: VVX400 Call waiting doesn't work, BLF beeps when a monitored line receives a call

I report a bug, I get a response that Polycom is aware of the bug, and I have to go to another company to report the bug so it can be fixed? If I told that to my clients, I would lose them as a client.

Message 12 of 16
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Re: VVX400 Call waiting doesn't work, BLF beeps when a monitored line receives a call

Downgrading to 5.4.3.1014 fixed the issue.

Message 13 of 16
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Polycom Employee & Community Manager

Re: VVX400 Call waiting doesn't work, BLF beeps when a monitored line receives a call


@absoffthewake wrote:

I report a bug, I get a response that Polycom is aware of the bug, and I have to go to another company to report the bug so it can be fixed? If I told that to my clients, I would lose them as a client.


Hello absoffthewake,

The community's VoIP FAQ contains this post here:

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

The above clearly explains what kind of support or level of help is provided via the free and open community.

 

As you have a commercial interest and work with your customers we need to ensure that any data provided by yourself is treated with the right level. To replicate an issue we may require accounts from your end.

 

Just because we may have identified a similar issues does not automatically guarantee that this will fix your issue. In order to ensure that your issue has the same root case a support case is required,

 

Again the above FAQ explains why we do not work with end customers and it is your resellers responsibility.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 16
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Re: VVX400 Call waiting doesn't work, BLF beeps when a monitored line receives a call


@SteffenBaierUK wrote:

Hello Arjan,

Go Telecom B.V. sold this VVX400 back in 04/06/2015 and they are your T1 support and they can open a ticket for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Go Telecom created a ticket for me, the answer of Polycom:

 

Dear partner,

According to our records, your product is out of warranty, and has no active support contract in place..

 

And the ticket was closed......

 

I have more serials of newer phones, try it tommorow again.

Message 15 of 16
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Polycom Employee & Community Manager

Re: VVX400 Call waiting doesn't work, BLF beeps when a monitored line receives a call

Hello all,

welcome to the Polycom Community.

UC Software 5.4.5 fixed this issue.

 

The next UC Software 5.5.1 or later will also contain a fix for this.

 

  • VOIP-112440 The BLF activity no longer causes call waiting tones to play when call waiting is disabled


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 16