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VVX400 Hookswitch Issues

jpull
Occasional Visitor

VVX400 Hookswitch Issues

Hi,

 

Has anyone had issues with the hookswitch on the VVX400 or similar model?

 

At first I thought it was a network issue as I am using it at my home office which has no ethernet, so I am using netgear powerline adapters.

 

However, it seems to be an issue with the hardware. For example, when I make a call and expect it to be on speaker, it will actually be on the handset that is in the cradle as the hookswitch does not recognize that it is hung up.

 

Then if I click the speaker button for speaker phone, and then click the speaker button again to hang up, it again reverts to the handset as it does not recognize that it is hung up.

 

I believe the hookswitch is laser, but I do not know how to go about cleaning it, nor can I find instructions anywhere.

 

If it cannot be cleaned, is there a replacement part?

 

Thanks!

Message 1 of 3
2 REPLIES 2
jpull
Occasional Visitor

Re: VVX400 Hookswitch Issues

Hi,

Has anyone else had an issue with the hookswitch? Any recommendations?

Thanks!

Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX400 Hookswitch Issues

Hello jpull,

welcome to the Polycom Community.

This sounds like an RMA so please contact your Polycom reseller as there is nothing an end user could repair.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 3 of 3