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VVX400 Hotdesking UserID Field Encoding
Occasional Visitor

VVX400 Hotdesking UserID Field Encoding



I have setup Hotdesking with several VVX400's and it's working flawlessly.  This is not the question.


We are using the extension number for the "UserID" to login to the phone.  That's fine, but, that field defaults to "abc" and in order to login to the phone, the users need to change the encoding to "123" (numeric only)...  every single time...


Is there a way in the config files to make the default encoding for this field numeric only?







Polycom Employee & Community Manager

Re: VVX400 Hotdesking UserID Field Encoding

Hello M,

welcome to the Polycom Community.


At present this is working as designed

The community's VoIP FAQ therefore contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Occasional Visitor

Re: VVX400 Hotdesking UserID Field Encoding




Thank you for the reply.  I will pass this up the ladder from me.




Message 3 of 3