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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

As with the issue I reported with the VVX500 generating a local ringback tone when it's not supposed to (with 180 vs 183, SDP etc), we've had reports, and replicated, the same behaviour on the VVX400.

 

The phones are running 4.1.4A, from March 20, which is the newest firmware I can find.

 

Are there plans to release a newer firmware for the VVX400, and VVX300 soon?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Squigley

 

I have seen today that Polycom release version 4.1.5 with this issue solved, it could help you :

 

"The ringback for outbound PSTN calls is now optimized and no longer produces any 

double ringback."

 

BR

 

View solution in original post

5 REPLIES 5
HP Recommended

Hello Squigley

 

I have seen today that Polycom release version 4.1.5 with this issue solved, it could help you :

 

"The ringback for outbound PSTN calls is now optimized and no longer produces any 

double ringback."

 

BR

 

HP Recommended

I looked on Friday, and this wasn't available yet, it was still the version from March.

 

I updated a couple of phones yesterday and today, and this issue seems to be resolved.

 

Thanks.

HP Recommended

I am seeing the same behaviour on my IP550 handsets on version 4.1.0 Revision I.

 

In my case the phone is generating local ringback simultaneously when it is getting 183 messages with SDP.

 

The Soundpoints are only compatible up to 4.1.0

 

Regards

 

Mark

HP Recommended

Hello Mark,

welcome to the Polycom Community.

Are you using LYNC with the SPIP or a SIP server ?

 

If LYNC then we would need to investigate this via a Service ticket raised by your Polycom reseller and/or contacting Polycom support directly.

 

If no LYNC and a simple SIP server only then please downgrade to UCS 4.0.4 as UCS 4.1.0 is a LYNC only release.

 

If you still experience the same issue with UCS 4.0.4 then a Service ticket needs to be raised by your Polycom reseller and/or contacting Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

After upgrading all the phones, the double ringback is no longer observed.

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