I have recently decided to try out Polycom phones and have avquired a VVX400 for testing. I have placed it on my network and I cannot get it to
#1. Acquire a DHCP address and
#2. If I put in a fixed IP address it will not communicate with the network, nor can I ping it or get to the web interface.
#3. Time/date out of sync constantly shows on screen
#4. I have tried to ping and trace route from the phone and anything I try fails.
** I am not trying to provision it, I want to set it up manually first via the web interface.
Network: Meraki MX64 Security Appliance
Cisco SG200-26p switch
Cat5e cables, all fluke certified
All systems on network function correctly
No provisioning server on LAN
SIP through Telnyx
PBX will be via Kerio Operator
I have tried:
- Keeping phone on the default VLAN (1)
- Creating another VLAN 100 for VOICE
- Changing FTP server to 0.0.0.0
- Changing Boot Server to Static
#1. I want to be able to get in on the network with a DHCP address if possible
#2. Be able to ping to and from the phone
#3. Be able to login to the web page of the phone to set it up manually.
Thank you for your help, this is very frustrating not being able to get a simple network device connected to the network
welcome to the Polycom Community.
Did you purchase this phone brand new or is this a used phone?
Our records show that NETXUSA sold this phone back in 12/08/2015 so maybe you purchased a defective used phone?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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