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VVX400 not acquiring DHCP address, Fixed IP no communication

Occasional Visitor

VVX400 not acquiring DHCP address, Fixed IP no communication

Hello,

I have recently decided to try out Polycom phones and have avquired a VVX400 for testing. I have placed it on my network and I cannot get it to

#1. Acquire a DHCP address and

#2. If I put in a fixed IP address it will not communicate with the network, nor can I ping it or get to the web interface.

#3. Time/date out of sync constantly shows on screen

#4. I have tried to ping and trace route from the phone and anything I try fails.

 

** I am not trying to provision it, I want to set it up manually first via the web interface.

 

Details:

Network: Meraki MX64 Security Appliance

Cisco SG200-26p switch

Cat5e cables, all fluke certified

All systems on network function correctly

 

Phone details:

Mac: 00:04:f2:c4:a6:e7

 

No provisioning server on LAN

SIP through Telnyx

PBX will be via Kerio Operator

 

 

I have tried:

- Keeping phone on the default VLAN (1)

- Creating another VLAN 100 for VOICE

- Changing FTP server to 0.0.0.0

- Changing Boot Server to Static

 

GOAL

#1. I want to be able to get in on the network with a DHCP address if possible

#2. Be able to ping to and from the phone

#3. Be able to login to the web page of the phone to set it up manually.

 

Thank you for your help, this is very frustrating not being able to get a simple network device connected to the network

 

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2 REPLIES 2
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Advisor

Re: VVX400 not acquiring DHCP address, Fixed IP no communication

What is providing DHCP for your other network devices now?

Message 2 of 3
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Polycom Employee & Community Manager

Re: VVX400 not acquiring DHCP address, Fixed IP no communication

Hello TheSignalCo

welcome to the Polycom Community.

Did you purchase this phone brand new or is this a used phone?

 

Our records show that NETXUSA sold this phone back in 12/08/2015 so maybe you purchased a defective used phone?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3