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- Re: VVX400 with expansion module / BLF slowing the phone wh...
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09-11-2017 02:38 PM
hello
I have 1 VVX 400 on latest version 5.6.0.17325 connect with a expansion module. ( reception phone )
I have 16 BLF on the expansion module. 6 of them are ringing at the same time as this phone on incomming calls. ( freepbx ring group )
when the phone is ringing ( other 6 phones are ringing as well and flashing on the expansion ) and we pickup the call, the phone act slow and the screen will show the call as answered only after 4 seconds.
the softkey for transfer will come after 4 seconds. if we unplug the expansion module the phone is no longer behaving that way.
If i remove the BLF that are ringing on the expansion module the phone stop behaving that way as well.
I am wondering if there is a limit on the VVX 400 CPU.
how can i fix this issue?
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Accepted Solutions
09-27-2017 07:10 AM
Hi
I changed the phone to a VVX500 and the issue was resolved. it looks like the vvx400 processor is not strong enough to
monitor all the blf status on the expansion module when a ring group is ringing.
thanks
09-12-2017 01:19 AM
Hello domlaz,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
May 12, 2016 Question:Are there any limitations on Hunt Group's or BLF / Busy Lamp Field?
Resolution: Please check => here <=
I suggest you check against the above and if the issue still exist with the limits stated above not being used then get this into support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-12-2017 05:39 AM
Hi
thanks for the reply
If I understand the manual, with a vvx 400 with the latest firmware i should be able to monitor a 24 monitored hunt group?
I am having 7 and it's overloading the phone already. should I use a vvx600?
thanks
09-12-2017 05:44 AM
Hello domlaz,
As suggested get this into support.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-27-2017 07:10 AM
Hi
I changed the phone to a VVX500 and the issue was resolved. it looks like the vvx400 processor is not strong enough to
monitor all the blf status on the expansion module when a ring group is ringing.
thanks
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