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VVX401 "hot" mic

Occasional Visitor

VVX401 "hot" mic

We have a customer that wants to use analog recording on VVX401 phones.  They will utilize a recorder tap in the handset loop to record.  We've found that the handset mic is active all the time, even though the phone is on-hook.  This causes the recorder to record all the time including private conversations going on in the room.  Is there a way in configuration to disable this functionality and disable the mic when the phone is on-hook? 

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Polycom Employee & Community Manager

Re: VVX401 "hot" mic

Hello @jjblitz,


welcome to the Polycom Community.

To my knowledge this is working as designed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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