Re: VVX410 EOL?

JPPT · ‎06-19-2017

Hello - I saw on this thread (http://community.polycom.com/t5/VoIP/VVX-411-vs-VVX410-VVX501-vs-VV500/td-p/80921) that in January Polycom was talking about VVX411 replacing the VVX410 (which would no longer be avaliable for purchase). Can you please provide some additional information about that EOL? We go through a VoIP service provider for our Polycom phones, and I'm curious to know if they most likely don't have stock of VVX410's themselves and will be moving to VVX411's and how that might affect cost.

SteffenBaierUK · ‎06-19-2017

Hello JPPT,

welcome to the Polycom Community.

EOL means end of life and we announce this officially once the product is ready to be retired for whatever reason.

The devices are available and in stock until this is officially announced and to my knowledge the VVX401 or VVX411 have the same price as the VVX400 and VVX410.

I also just added this to the VoIP FAQ:

Mar 23, 2016 Question: Where can I find details about End of Life and/or End of Support?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

JPPT · ‎06-19-2017

So have the VVX410's stopped being manufacutered?

SteffenBaierUK · ‎06-19-2017

@SteffenBaierUK wrote:

The devices are available and in stock until this is officially announced

Hello JPPT

please read the whole reply.

It has not yet been officially announced.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's