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VVX410 Issues - 5.4.2

Advisor

VVX410 Issues - 5.4.2

There is a red triangle in the top right of the phone that wont go away since I have upgraded to 5.4.2 from 5.3.xx. Previously, this was due to having the default password or invalid exchange credentials.

 

I have checked both. I am able to view my exchange calendar via the phone menus and I still get calendar alerts. My provisioning file by default changes the default password to something else, but I even attempted to change the password again, but the message still comes up.

 

I've checked in the app and boot logs and I dont see any indication of any errors. Is there a menu somewhere that would explain the reason this red error icon shows up?

 

{PS} The newest firmware update seems to have also broken Buddy Watch with Asterisk. All of the Buddies show up as grey. I went through this when upgrading to 5.3 a few months ago, and a fix was released in the latest version of the 5.3 track. 5.4 seems to have brought those bugs back.

Message 1 of 9
8 REPLIES 8
Polycom Employee & Community Manager

Re: VVX410 Issues - 5.4.2

Hello TylerCMS

welcome back to the Polycom Community.

 

Menu => Settings => Status => Diagnostic => Warnings

This would be another case for our Support team. Please open a case via your Polycom reseller.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 9
Advisor

Re: VVX410 Issues - 5.4.2

Great thanks for the tip.

 

Ended up being a message saying D60 profile was disabled due to an expansion module being installed.

Message 3 of 9
Polycom Employee & Community Manager

Re: VVX410 Issues - 5.4.2

Hello TylerCMS

we are tracking this warning internally as VESC-5961 just in case you are raising a ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 9
Frequent Advisor

Re: VVX410 Issues - 5.4.2

Hi TylesCMS,

 

I can confirm I also have problem with my DTMF since I updated to 5.4.2 and Asterisk 11.X. When I reboot the phone, all the BLF are grey. I have to press them one by one and after they start working as expected.

Message 5 of 9
Polycom Employee & Community Manager

Re: VVX410 Issues - 5.4.2

Hello DavidG,

 

The discussion within this topic is about a warning message in regards the future D60 feature.

 

At no point have we discussed any DTMF issues or an issue with the expansion module.

 

I had asked you in the past to follow up your own posts => here <= via your Polycom reseller but to my knowledge have not done so.

 

 

Unfortunately many users decide to not follow this up the officially outlined way and therefore depriving other users and Polycom support to fix any issues if they exist.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 9
Frequent Advisor

Re: VVX410 Issues - 5.4.2

Hi Steffen,

I had a typo, I mean BLF not DTMF. If you check the first post of TylerCMS, at the end he's saying that his BLF are also broken. You overlooked this part of his post and I just wanted to tell him that he his not alone. There is for sure an BLF issue with 5.4.2 with Asterisk. I Think this discussion is about red triangle and BLF issue.

Message 7 of 9
Polycom Employee & Community Manager

Re: VVX410 Issues - 5.4.2

Hello DavidG,

 

I overlooked this and the reference VESC-5961 is for the warning triangle issue only.

 

In regards to any Buddy Watch or BLF issues (which are different methods) a case must be raised via your Polycom reseller as we need to track the exact setup etc.

 

Please go ahead, as advised in the past, and follow this up.

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

The above FAQ post explains the reasons for this in detail.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 9
Frequent Advisor

Re: VVX410 Issues - 5.4.2

Hi TylerCMS,

 

THe BLF issue is fixed in 5.4.3. The issue number was VOIP-113015 as per the Release Notes.

Message 9 of 9