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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-21-2020 04:07 AM

HP Recommended

HI,

I have a phone call transfer problem. We are using the phone with generic profil (Not S4B). 

Here are the Data

 

Phone Information
Phone ModelVVX 410
Part Number3111-46162-001 Rev:A
MAC Address00:04:F2:C5:E6:24
IP ModeIPv4
  
UC Software Version5.6.0.17325
Updater Version5.8.0.19248

 

Problem is when we want transfer a call to a mobilephone (dial 00123456789) the dialing will fail. After we dial the second 0 the dial will reset and on the display it only shows 0123456789

I have managed to get the sip uri from previous call history and edited the phone number and it worked. But this workaround is not practical.

Transfer to internal number (12) or to normal phone (0123456789) the call will be transfered succesfully.

 

When I are trying to make a normal call to mobilephone it's is working so i assume that the digitmap on the phone have no issue.

 

Can you give me a hint what is going on here? 

 

Thank you in advance

 

2 REPLIES 2

‎02-21-2020 07:58 AM

HP Recommended

my digitmap

 

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T

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‎02-21-2020 11:05 AM

HP Recommended

Hello @ke70 ,

 

Welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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