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VVX410 Transfer failed

Occasional Contributor

VVX410 Transfer failed


I have a phone call transfer problem. We are using the phone with generic profil (Not S4B). 

Here are the Data


Phone Information
Phone ModelVVX 410
Part Number3111-46162-001 Rev:A
MAC Address00:04:F2:C5:E6:24
IP ModeIPv4
UC Software Version5.6.0.17325
Updater Version5.8.0.19248


Problem is when we want transfer a call to a mobilephone (dial 00123456789) the dialing will fail. After we dial the second 0 the dial will reset and on the display it only shows 0123456789

I have managed to get the sip uri from previous call history and edited the phone number and it worked. But this workaround is not practical.

Transfer to internal number (12) or to normal phone (0123456789) the call will be transfered succesfully.


When I are trying to make a normal call to mobilephone it's is working so i assume that the digitmap on the phone have no issue.


Can you give me a hint what is going on here? 


Thank you in advance


Message 1 of 3
Occasional Contributor

Re: VVX410 Transfer failed

my digitmap



Message 2 of 3
Polycom Employee & Community Manager

Re: VVX410 Transfer failed

Hello @ke70 ,


Welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3