Two of my colleague's have been having a bit of trouble with their VVX410s recently. When they pick up the phone is completely cuts off the call randomly. Here's the description they gave me of what is happening:
[COLLEAGUE] and I are having issues with our handsets for inbound calls. When a call comes in*, it doesn’t allow us to answer it on our handsets. When we pick it up, it cuts out. Sometimes it lets us answer when the call goes to All Staff*.
*On one of our hunt/ring groups like Sales
*All Staff is one of our hunt/ring groups
Any ideas on how to fix this, I'm out of ideas here.
Hello @Ross Coull ,
Welcome to the Poly Community.
A good starting point would be to supply the currently used software version and maybe some logs after the issue happens.
The FAQ has this here:
Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?
Resolution: Please check => here <=
If this all fails and/or no other volunteer can help you please work with your reseller.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
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