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VVX410 display not turning on after "off hours" ends

SOLVED
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Occasional Advisor

VVX410 display not turning on after "off hours" ends

After the "off hours" period ends, the VVX410 display will turn back on, but only when a key is pressed or call comes in.

 

The display does not automatically turn on after "off hours" ends. 

 

Is this the normal/expected behavior?

Message 1 of 8
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: VVX410 display not turning on after "off hours" ends

Hello mwoffenden,

I checked with Engineering and there is currently no functionality to wake the device up at the set time. Once the power save is enabled and the original Office hours have expired the display stays dimmed until human interaction happens.

 

The display will then stay alive during the office hours until the end of office hours.

 

If you seek a change to this please work with a Polycom Sales Engineer via your Polycom reseller and quote VESC-5297

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 8 of 8
7 REPLIES 7
Highlighted
Polycom Employee & Community Manager

Re: VVX410 display not turning on after "off hours" ends

Hello mwoffenden,,

welcome back to the Polycom Community.

 

Could you kindly mark your other post as Solution provided as this indicates to other users that a solution was provided.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
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Occasional Advisor

Re: VVX410 display not turning on after "off hours" ends

Steffan,

 

I don't see an answer to my question in your post.  Am I missing something?

 

Michael

Message 3 of 8
Highlighted
Polycom Employee & Community Manager

Re: VVX410 display not turning on after "off hours" ends

Hello Michael,

I believe I provided you with a solution => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Highlighted
Occasional Advisor

Re: VVX410 display not turning on after "off hours" ends

That solution is for a different problem (EFK).

 

I am asking about: VVX410 display not turning on after "off hours" ends.

Message 5 of 8
Highlighted
Polycom Employee & Community Manager

Re: VVX410 display not turning on after "off hours" ends


@SteffenBaierUK wrote:

Hello mwoffenden,,

welcome back to the Polycom Community.

 

Could you kindly mark your other post as Solution provided as this indicates to other users that a solution was provided.



Hello Michael,

 

this is why I asked you to mark your "other" older post as solution provided. This way users can find the other post quicker and this also encourages community members to answer more post's.

 

If user keep asking new questions without following or marking older posts users and moderators may be less inclined to answer new posts from the same user.

 

This is stated in my signature in addition.

 

For your new post you are lacking basic information like the software version you are using at present.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Highlighted
Occasional Advisor

Re: VVX410 display not turning on after "off hours" ends

Thanks for your reply.  Marked the other post as solution.

 

Here are the phone details:

 

  • Phone Model     VVX 410
  • Part Number     3111-46162-001 Rev:A
  • UC Software Version     5.1.1.2986
  • Updater Version     5.3.1.2939
Message 7 of 8
Highlighted
Polycom Employee & Community Manager

Re: VVX410 display not turning on after "off hours" ends

Hello mwoffenden,

I checked with Engineering and there is currently no functionality to wake the device up at the set time. Once the power save is enabled and the original Office hours have expired the display stays dimmed until human interaction happens.

 

The display will then stay alive during the office hours until the end of office hours.

 

If you seek a change to this please work with a Polycom Sales Engineer via your Polycom reseller and quote VESC-5297

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 8 of 8