• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi

I do not normally use the VVX4xx phones, so I have a limited understanding of why I can't get BLF and Park to show up on the 410.  They show up on the 401 as expected.

 

 

 

I am running 5.7.4.19

 

 

 

<!--  Application SIP Elbe3 5.5.3.2169 04-Sep-17 15:07  -->
<!--  Created 01-02-2021 20:30  -->
<PHONE_CONFIG>
<OVERRIDES attendant.behaviors.display.remoteCallerID.normal="0" call.directedCallPickupMethod="native" call.directedCallPickupString="*12" call.parkedCallRetrieveMethod="legacy" call.parkedCallRetrieveString="*99" device.auth.localAdminPassword="111111" device.auth.localAdminPassword.set="1" device.dns.altSrvAddress="8.8.4.4" device.dns.altSrvAddress.set="1" device.dns.serverAddress="8.8.8.8" device.dns.serverAddress.set="1" device.prov.serverName="69.28.108.9" device.prov.serverType="TFTP" device.prov.serverType.set="1" dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|*xxxx|[2-9]xxxT|**x.T|+x.T|*xx" dialplan.digitmap.timeOut="3|3|3|3|3|3|3|3" dialplan.impossibleMatchHandling="2" feature.intercom.enable="1" msg.bypassInstantMessage="1" ptt.address="224.168.168.168" ptt.callWaiting.enable="1" ptt.compatibilityMode="1" ptt.pageMode.codec="G.711Mu" ptt.pageMode.enable="1" ptt.port="34560" qos.ip.callControl.dscp="EF" qos.ip.rtp.dscp="EF" softkey.feature.buddies="0" softkey.feature.directories="0" softkey.feature.forward="0" softkey.feature.mystatus="0" softkey.feature.newcall="0" softkey.feature.redial="1" tcpIpApp.sntp.address="69.28.108.6" tcpIpApp.sntp.gmtOffset="-28800" voIpProt.SIP.intercom.alertInfo="alert-autoanswer" voIpProt.SIP.outboundProxy.address="myserver" voIpProt.SIP.outboundProxy.port="1000" attendant.resourceList.1.address="01" attendant.resourceList.2.address="02" attendant.resourceList.1.label="Park 01" attendant.resourceList.2.label="Park 02" attendant.resourceList.1.type="automata" attendant.resourceList.2.type="automata" 
 attendant.resourceList.3.address="45" attendant.resourceList.3.label="Max"  attendant.resourceList.3.type="normal"
msg.mwi.1.callBack="*86" msg.mwi.1.callBackMode="contact" msg.mwi.2.callBackMode="contact" msg.mwi.3.callBackMode="disabled" ptt.pageMode.group.2.available="0" ptt.pageMode.group.24.available="0" ptt.pageMode.group.25.available="0" ptt.pageMode.group.1.label="pageAll" reg.1.address="46" reg.1.auth.password="phonepass" reg.1.auth.userId="46" reg.1.displayName="Arvin 46" reg.1.label="Arvin 46" reg.1.lineKeys="2" voIpProt.server.1.address="myserver" voIpProt.server.2.address="myserver" voIpProt.server.1.port="5060" voIpProt.server.2.port="5060" voIpProt.SIP.alertInfo.1.class="ringAutoAnswer" voIpProt.SIP.alertInfo.2.class="autoAnswer" voIpProt.SIP.alertInfo.1.value="Auto Answer" voIpProt.SIP.alertInfo.2.value="answer" reg.1.auth.loginCredentialType="usernameAndPassword"/>
</PHONE_CONFIG>

 

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I found the problem

 

The 401 requres the line 1 

reg.1.server.1.address to be set. 

I was only using the voIpProt.server

After adding in that line the BLF's and park buttons came up.

View solution in original post

2 REPLIES 2
HP Recommended

Hello @SageMajor ,

 

Welcome back to the Poly Community.

The easiest to understand if you are having a configuration issue is to export the configuration and use Notepad++ plug in to compare the two.

 

  • Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

 

The next step would be some form of logging and or check existing FAQ posts.

 

Nov 4, 2011 Question: How can I set up a Busy Lamp Field / BLF with a Digium Asterisk SIP Server?

Resolution: Please check => here <=

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Other community volunteers are welcome to comment but if this is getting into support territory I am unable to help as I cannot provide free support via the community.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I found the problem

 

The 401 requres the line 1 

reg.1.server.1.address to be set. 

I was only using the voIpProt.server

After adding in that line the BLF's and park buttons came up.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.