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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

hello,

 

just received some polycom VVX 411 phones and setting them up against Acme Packet and Broadworks. 

I'm running Polycom 5.5.0_UC

hit the down arrow, and highlighted on the first caller, hit dial  fails by my acme with a SIP 400 Bad request-URI.

the SIP header that is causing this is:  

To: <sip:10digitDN@fqdndialsrc-calllistbuserdialsrc=calllistDphone>

how is should look is
To: <sip:10digitDN@fqdn>

now I can make it work correctly with DN@FQDN if I down arrow, ok, Edit/Dial, Dial
this does not put the dialsrc-calllistbuserdialsrc=calllistDphone on the end of the call.

 

FYI, this is showing the same errors calling from the received calls log, placed calls log, and missed calls log.

 

Please don't make me write an HMR for this
Bug?

 

6 REPLIES 6
HP Recommended

Hello BradBros ,

welcome back to the Polycom Community.

 

A couple of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer. In at least one of them you where asked to contact your Polycom reseller.

 

Did you ever do this and do you have a ticket reference?

 

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

image

 

For your new issue I can only ask you to utilize a currently supported software like UC Software 5.5.2 and re-test.

 

If this still fails you may want to provide some logs or a backup of the software so others can look at this.

 

The next step after this would be raising a ticket via support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

5.5.2 UC no change

 

Thanks

HP Recommended

@SteffenBaierUK wrote:

Hello BradBros ,

For your new issue I can only ask you to utilize a currently supported software like UC Software 5.5.2 and re-test.

 

If this still fails you may want to provide some logs or a backup of the software so others can look at this.

 

The next step after this would be raising a ticket via support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
<call direction="Out" disposition="Normal" line="1" protocol="SIP">
    <startTime>2017-05-30T13:49:02</startTime>
    <duration>PT0S</duration>
    <count>1</count>
    <convID></convID>
    <source>
      <address>POLYCOM_VVX_411-phone#</address>
      <name></name>
    </source>
    <destination>
      <address>sip:CELLPHONENUMBER@IPADDRESSdialsrc=calllistBuserdialsrc=calllistDphone</address>
      <name></name>
    </destination>
  </call>

 

this is from the MAC-calls.xml AKA server logs the phone updates.

noticed the "dialsrc=calllistBuserdialsrc=calllistDphone" on the end of the address?  that is not a valid SIP header...

 

FYI, as stated above I moved to 5.5.2 UC

 

B.

HP Recommended

the incoming call (missed) has normal headers...

 

</call>
  <call direction="In" disposition="Normal" line="1" protocol="SIP">
    <startTime>2017-05-30T13:48:48</startTime>
    <duration>PT0S</duration>
    <count>1</count>
    <convID></convID>
    <source>
      <address>sip:cellphone@REMOVED-IP...;user=phone</address>
      <name></name>
    </source>
    <destination>
      <address>Polycom-VVX411</address>
      <name></name>
    </destination>
  </call>

 

this is hitting dial from the missed call logs

 

<call direction="Out" disposition="Normal" line="1" protocol="SIP">
    <startTime>2017-05-30T13:49:02</startTime>
    <duration>PT0S</duration>
    <count>1</count>
    <convID></convID>
    <source>
      <address>Polycom-VVX411</address>
      <name></name>
    </source>
    <destination>
      <address>sip:Cellphone@REMOVED-IP...dialsrc=calllistBuserdialsrc=calllistDphone</address>
      <name></name>
    </destination>
  </call>
HP Recommended

Hello BradBros ,

as already reminded in the original reply it is important that you:

 

  • follow up old posts

  • Provide some logs and/or Configuration used

As you now failed to do this with me asking on multiple reminders the next step is to open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.