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VVX500, 4.1.2, Lync, and Reboots

SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX500, 4.1.2, Lync, and Reboots

Hello Alan,

welcome back to the Polycom Community.

Would you be able to provide the Polycom Ticket reference so I can follow this up internally ?

 

In addition we have since then released UCS 5.0.1 as the latest LYNC supported release so you may want to start with this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 14
alankeny
Occasional Advisor

Re: VVX500, 4.1.2, Lync, and Reboots

I was told that I had to go through my reseller:  VOIP Supply.  They referred to it as techsupport-26143.

 

For a short time I corresponded directly with someone at Polycom.  That worked pretty well until someone else at Polycom cut off the direct line of communication.  Those emails included SR #1-261155551 in the subject line.

 

I opened the ticket at VOIP Supply on December 10, 2012.  Polycom made it very clear that I was provisioning the phone incorrectly.  No matter how many debug logs I sent, they never told me what was wrong with the configuration.  I gave up and closed out the ticket on Feburary 11, 2013.

 

Shortly after I closed the ticket, I sold the VVX500.  I still have some 335s, but thankfully I don't need to make them work with Lync.  When I tested one of them with Lync to see if it was hardware problem with the VVX500, it rebooted just like the VVX500.

Message 12 of 14
skrasher
Occasional Visitor

Re: VVX500, 4.1.2, Lync, and Reboots

Hi, I know this thread is old, but I just had this problem with one VVX 600 phone rebooting after I changed some of my ethernet settings.  The phone was working fine on the Lync profile with 5.1.2 software, and then I gave it a static IP address from a different subnet, but never set a vlan ID.  Also I input my DNS servers and GMT Offset.  After this it kept rebooting.  I added the correct VLAN ID as well as a SNTP server (time.windows.com) and it was happy.  Although do note I had to add this by interupting the automatic startup as it gave me an option to do so.  It usually doesn't, so it must have known it rebooted because of misconfiguration. 

Message 13 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX500, 4.1.2, Lync, and Reboots

Hello skrasher,

welcome to the Polycom Community.

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 14