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VVX500/600: Forward feature

Valued Contributor

VVX500/600: Forward feature

Hi there


I am just wondering what coding the forward button has within the home menu?  on our VVX5/600's we have:"1"


so the sip server is in control of the forwarding....however...... when selecting the forward button the phone reads "service unavailable".  Is there a way to configure the coding for the button so that you can specify what type of forward it is? ie forward always......


USC version is 4.1.6


I am wondering if the following is correct:"*72""*73"





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Polycom Employee & Community Manager

Re: VVX500/600: Forward feature

Hello Dave,

welcome back.


There is quite a detailed post => here <= discussing exactly this in detail.


To my knowledge the activateCodeSequencedeActivateCodeSequence is only part of UCS 3.3.1 up to 3.3.5 and is under NDA.


I am not aware of this being part of a UCS 4.x.x or 5.x.x software yet.

The above linked post contains a document on page 3 => here <=  that describes the official implementation not using the codes mentioned in your post.


This would use the Server based CF and DND. For more details I suggest to work with a Polycom solutions architect.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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