When established a call on a VVX500/600 with camera attached it appears that the end call softkey disappears.
I am assuming that with the camera attached the phone will try to establish a video call by default, then when the video fails to establish there is the blue lightening screen is displayed, when it is there is no softkeys displayed.
Is there a way of either disabling the blue screen or displaying something else? also is there a way of displaying the softkeys regardless of the screen display? This is when a call is established.
SW ver 4.1.5
I am not really sure what your issue is as you have provided insufficient details.
I quickly tested both scenarios i.e. disable Video via the Web Interface:
or disabling the codecs on my Asterisk SIP server for this peer and I always get an end call.
I also tested to use the feature.audioVideoToggle.enabled parameter and toggled between video and audio and never had what you described.
I suggest you contact your Polycom reseller in order to be introduced to a Polycom Sales Engineer that can work with you rolling out our phones. In addition you may want to contact Polycom professional services.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Thanks for the reply. I dont have the video autostart or feature.audioVideoToggle.enabled parameters set in the config so I will add these in and see if that sorts the issue. I will also take a pic of the scenario so that you can see whats happening...
I will update when I have done some testing.
Sorry for the delay in updating - please see a screenshot for the error I was on about...
Config is set to:
I have not enabled the feature.audioVideoToggle.enabled settings - is this only for the VVX1500? or can this entry be used for all VVX models?
due time constraints in my main job I will not be able to play with this and you need to follow the official path and escalate this via your Polycom reseller.