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VVX500 Dial error

Occasional Visitor

VVX500 Dial error

Hi All, I have an intermittent problem when diallingon a VVX500. This seams to happen intermittently whenever I dial a number and I cannot workout what I do differently each time when it dials correctly.


I dial a number either by just hitting the keys or clicking home/new call. Sometimes when I do this I can dial the first three digits of the number such as 016 and it does not let me finish but immediatley tries to dial 016. This is obviously not anyones number. I have attached a couple of photos of the VVX screen.


Can anyone let me know why this would happen? It gets to the point when I just have to pick ap an iphone and dial from there!




Polycom Employee & Community Manager

Re: VVX500 Dial error

Hello btl98,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


Your issue is most likely caused by the Phones Digimap which is applied when dialing Off Hook.


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=


The above explains the various options in detail or you can simply remove it.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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