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VVX500 IS Displaying upside down? see attach image

Frequent Advisor

VVX500 IS Displaying upside down? see attach image

Hello

 

VVX500 on 5.4.0, showing everything upside down, see attach image, any idea? we did factory reset it and no chnage, its out of warrenty at this time, can you help please?

 

Arie

5 REPLIES 5
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Polycom Employee & Community Manager

Re: VVX500 IS Displaying upside down? see attach image

Hello Ayadov,

welcome back to the Polycom Community.

Have you tried installing a currently supported software version like UC Software 5.5.2 ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Visitor

Re: VVX500 IS Displaying upside down? see attach image

DId you ever find a solution to this? We are having similar issues with VVX411 phones on 5.6.0 firmware... Although it is random and fixed by a reboot.

 

https://community.polycom.com/t5/VoIP-SIP-Phones/VVX411-Display-Updside-Down/m-p/96953

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: VVX500 IS Displaying upside down? see attach image

Hello @stevess,

welcome to the Polycom Community.

just like in the linked post we need to get this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Visitor

Re: VVX500 IS Displaying upside down? see attach image

Thank you... The two MAC's I have examples for are:

 

64167F272CD6

64167F1567E7

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: VVX500 IS Displaying upside down? see attach image

Hello @stevess,

SCANSOURCE COMMUNICATIONS sold this unit 30/10/2017


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6