I can not make an inbound video call to the VVX500. I have a VVX600 and VVX500 with the same configuration except for mac and auth of course. I can call from the VVX500 to the VVX600 and have a video call no problem from the reverse the call goes audio only. When I call in using various Polycom iPad and Polycom Andriod apps no inbound video on the VVX500 but can to the VVX600. What else can I look for or check to make sure inbound video is "enabled" on the VVX500.
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I would suggest you start a Wirehark trace and check the negotiated code.
I did a quick test in my lab between a VVX1500 and a VVX500 and I could only get the incoming Video to fail on the VVX if H263 or H261 was used as a codec.
H264 worked both ways.
I suggest you raise a ticket with Polycom support.
I have a similar issue - an incoming video call request from a SIP client on a PC to a VVX500 (no camera attached) is only connected as an audio call, I tried with both H264 and H263. The video call request appears to be detected (the thunderbolt / no video icon is shown on the screen). Any ideas why that is happening? I have attached the INVITE and 200OK packets below:
User-Agent: PC Best Networks SIP PBX v3.55-N0P0H0
CSeq: 1621 INVITE
o=- 36 066 IN IP4
m=audio 19216 RTP/AVP 0 8 101
m=video 19218 RTP/AVP 125
a=fmtp:125 profile-level-id=42801E; packetization-mode=1
SIP/2.0 200 OK
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
o=- 1365164317 1365164317 IN IP4
s=Polycom IP Phone
m=audio 22266 RTP/AVP 0 101
m=video 22268 RTP/AVP 125