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VVX500 Music on Hold require a license?

Occasional Contributor

VVX500 Music on Hold require a license?

Does the music on hold feature offered in UC software only apply to Lync users? I've loaded the software and enabled/administered the following (feature.moh.enabled, feature.moh.filename, feature.moh.payload & res.quotas.tone) but do not see that the Music On Hold option ever appear via the web interface under Additional Preferences... as well as the phone does not supply MOH (I performed a factory reset after the cfg file was modified to ensure the changes stuck). I do see that the sample moh file was downloaded. I additionally tried to enable the Lync base profile and I get the same result. I do not have a Lync license but documentation states that I should be able to test without one (If I'm interpreting it correctly). I'm wanting to test MOH functionality with a SIP phone providing it's own music source since the registrar it's using does not have that capability. 

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Polycom Employee & Community Manager

Re: VVX500 Music on Hold require a license?

Hello pgall,

welcome to the Polycom Community.

The MoH feature that can is automatically enabled using LYNC Base Profile from Software Version 5.3.0 onwards is for the LYNC Server only.


It will not work in SIP mode


If your server does not support MoH you can utilize the musicOnHold.uri Parameter to define a destination. Please consult the Admin Guide for additional details.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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