• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello. I've just bought five VVX500 via BT's Cloud Phone product.

And I've just tried to plug in a POE adaptor - one of those two-part splitter things.

Problem is that the female bit that plugs in to the back of the phone (where the powerpack would normally attach) won't fit. The supply end is fine, but the phone end isn't.

It seems that the phone's centre pin is too fat. This is a 5.5/2.1mm plug (we use them on other devices including Snom phones just fine).

Any ideas please? Anyone else hit this?? Is there an official part I can save up for, or a recommended brand here in the UK?

Failing that anyone got a drill??

Thanks!

7 REPLIES 7
HP Recommended

Hello justcomingdear,

welcome to the Polycom Community.

There is a reason for the physical limitation aka the plug not fitting in order to prevent a user to plug something into a device that could potentially damage the unit.

 

I am not sure what cable you are using but the officially power supply for the UK market is:

 

2200-17671-015 Universal Power Supply for SoundPoint IP 560 and 670, VVX 500/600 and VVX1500 Product Family. 1-pack, 48V, 0.4A, UK power plug.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen

 

Please note that I do not need (as I already have, shipped with the phone) an official power supply.

 

I want to send Power Over Ethernet, using an injector thing at each end, which is where I'm having my problem.

 

Does that make sense? Do you have an official product that does that?

 

Thanks

HP Recommended

Hello justcomingdear,

 

we do sell Power Injector kits but these are specific for our conference phone and PTC touch screen range.

 

You would either simply plug the existing power supply into the phone and use an simple Ethernet cable for the Phone or invest into a PoE switch.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks for the prompt reply.

 

So I can power this with any POE switch PoE to IEEE 802.3af?

 

I might do that instead - thanks!

 

Could you just confirm that's okay?

 

best

 

j

HP Recommended

Hello justcomingdear,

from the official Data Sheet => here <=

 

  • Built-in auto sensing IEEE 802.3 at Power over Ethernet (Class 4)

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks a lot!

HP Recommended

Just in case it helps anyone else I bought this:

 

TRENDnet TPE-115GI Gigabit Power over Ethernet PoE+ Injector (802.3at/30W)

 

(from broadbandbuyer.co.uk)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.