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VVX500 POE injector physical fit

justcomingdear
Frequent Visitor

VVX500 POE injector physical fit

Hello. I've just bought five VVX500 via BT's Cloud Phone product.

And I've just tried to plug in a POE adaptor - one of those two-part splitter things.

Problem is that the female bit that plugs in to the back of the phone (where the powerpack would normally attach) won't fit. The supply end is fine, but the phone end isn't.

It seems that the phone's centre pin is too fat. This is a 5.5/2.1mm plug (we use them on other devices including Snom phones just fine).

Any ideas please? Anyone else hit this?? Is there an official part I can save up for, or a recommended brand here in the UK?

Failing that anyone got a drill??

Thanks!

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX500 POE injector physical fit

Hello justcomingdear,

welcome to the Polycom Community.

There is a reason for the physical limitation aka the plug not fitting in order to prevent a user to plug something into a device that could potentially damage the unit.

 

I am not sure what cable you are using but the officially power supply for the UK market is:

 

2200-17671-015 Universal Power Supply for SoundPoint IP 560 and 670, VVX 500/600 and VVX1500 Product Family. 1-pack, 48V, 0.4A, UK power plug.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
justcomingdear
Frequent Visitor

Re: VVX500 POE injector physical fit

Hello Steffen

 

Please note that I do not need (as I already have, shipped with the phone) an official power supply.

 

I want to send Power Over Ethernet, using an injector thing at each end, which is where I'm having my problem.

 

Does that make sense? Do you have an official product that does that?

 

Thanks

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX500 POE injector physical fit

Hello justcomingdear,

 

we do sell Power Injector kits but these are specific for our conference phone and PTC touch screen range.

 

You would either simply plug the existing power supply into the phone and use an simple Ethernet cable for the Phone or invest into a PoE switch.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
justcomingdear
Frequent Visitor

Re: VVX500 POE injector physical fit

Thanks for the prompt reply.

 

So I can power this with any POE switch PoE to IEEE 802.3af?

 

I might do that instead - thanks!

 

Could you just confirm that's okay?

 

best

 

j

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX500 POE injector physical fit

Hello justcomingdear,

from the official Data Sheet => here <=

 

  • Built-in auto sensing IEEE 802.3 at Power over Ethernet (Class 4)

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
justcomingdear
Frequent Visitor

Re: VVX500 POE injector physical fit

Thanks a lot!

Message 7 of 8
justcomingdear
Frequent Visitor

Re: VVX500 POE injector

Just in case it helps anyone else I bought this:

 

TRENDnet TPE-115GI Gigabit Power over Ethernet PoE+ Injector (802.3at/30W)

 

(from broadbandbuyer.co.uk)

Message 8 of 8