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VVX500 Presence

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Advisor

VVX500 Presence

Hello everyone,

 

 

The VVX 500 phone with the latest firmware (4.0.2B) seems to set "My status" to "Busy" for each call. It never gets back to "Available" automatically.

 

I would have liked to know if it was possible :

- to prevent automatic status change

- to disable the "my status" feature completely without disabling the buddy watching feature

 

The main reason is that we require RFC3903 support for presence publication, but can accomodate with the msnsubstatus presence stuff for buddy watching.

 

We have introduced a feature request, but is there hope to see it implemented ? How can we get feedback about this ?

 

(additional and most probably silly question, does the VVX500 support video reception ? the UC Admin guide seems to limit the video.cfg related options to the VVX1500. I would like to know if they could work with the VVX500 too before starting to fight with the provisioning settings...)

 

Thanks,

 

Damien

Message 1 of 11
10 REPLIES 10
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Polycom Employee & Community Manager

Re: VVX500 Presence

Hello Damien,

 

the Feature request now needs to go via a Polycom Sales Engineer and we can discuss this outside of the community if you reach out to myself.

 

The VVX500 has currently no video capabilities due not having a camera yet. I cannot comment on future releases of software once a camera would be released.

 

We currently do not support the RFC3903 to my knowledge.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 11
Highlighted
Advisor

Re: VVX500 Presence

Hi Steffen,

 

 

I already introduced the feature request to JIRA for RFC3903 :-)

 

However, on the short term, is it possible to disable "my status" without disabling "buddies watching" ?

Is it possible to disable the VVX500 to set "Busy" as "My Status" when being in a call, and not reset to "Available" after the call ?

 

Thanks !

 

Damien

Message 3 of 11
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Polycom Employee & Community Manager

Re: VVX500 Presence

Hello Damien,

 

I had seen your Feature request but like explained before without working with an Polycom SE to provide more details to the Product Managers to justify the software change not a lot will happen.

 

As far as I am aware Buddy Watch and Presence go together and there is not way to split the functionality.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 11
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Re: VVX500 Presence

I have the exact problem on two of our Customers VVX500. After calling or making a call the "My status" is changed to busy and not back to "Available" afterwards. I am running 4.01.13922.

 

Did you solve the problem? Did you get any help? From who?

 

Regards, Jan Berggren, Telehundra AB 

Message 5 of 11
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Polycom Employee & Community Manager

Re: VVX500 Presence

Hello Janne,

welcome to the Polycom Community.

Please ensure that you are running the latest UCS 4.0.3 Rev B and if you still discover this issue as present raise a support ticket via your Polycom reseller with Polycom Support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 11
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Re: VVX500 Presence

Upgraded to 4.0.3.7562 and same problem still. I contact Polycom support, am a reseller...

 

Regards, Jan Berggren 

Message 7 of 11
Highlighted
Advisor

Re: VVX500 Presence

Any joy with this? I too have the same issue on my VVX500 phones.

Message 8 of 11
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Polycom Employee & Community Manager

Re: VVX500 Presence

Hello Jac,

welcome to the Polycom Community.

 

Same advice as with the 2 other posters.

 

Please raise a ticket via your Polycom reseller with Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 11
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Regular Visitor

Re: VVX500 Presence

Did you guys found the solution for this issue, i have some customers complaining of the same over an over.

 

Regards,

 

Oscar M.

Message 10 of 11