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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-11-2015 06:08 AM

HP Recommended

Hi,

 

We are deploying Lync and have some VVX500 phones using V5.3 and BTOEv3. These are working fine with regards to Lync calls and Internal calls.  However on receiving External calls (landline or Mobile) if you answer via VVX phone it disconnects call as the phone is sending a SIP busy Message.

Calls answer fine when using the Lync Client itself and not the phone.

 

We have randomly got 1 phone working but the config is exactly the same as all other phones when going through the config files.

 

Can anyone provide any advise or help ?

 

Thanks,

 

Paul

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-11-2015 06:29 AM

HP Recommended

Hello Paul,

welcome to the Polycom Community.

Usually you do not need any configuration as you simply set LYNC Base Profile and the either use Single Sign In (SSI) or Pin & Extension.

 

There should be a bit more information in the LYNC logs why the phone is sending the 486. We would need to look at some logs in case you escalate this to Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-11-2015 06:29 AM

HP Recommended

Hello Paul,

welcome to the Polycom Community.

Usually you do not need any configuration as you simply set LYNC Base Profile and the either use Single Sign In (SSI) or Pin & Extension.

 

There should be a bit more information in the LYNC logs why the phone is sending the 486. We would need to look at some logs in case you escalate this to Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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