Plantronics + Polycom. Now together as Poly Logo

VVX500: Support for video for Lync 2013

Occasional Visitor

VVX500: Support for video for Lync 2013

We have bought a VVX500 because the following site told us that it is Qualified for Lync 2013:

Because the phone doesn't have a camera we also bought the VVX Camera because the datasheet told us that Video calling interoperability is supported for Polycom VVX 500 and for Microsoft Lync Enabled Clients.


We thought we're good to go, but were very disappointed to read on this forum that the phone combined with the camera doesn't support Video with Lync 2013. Despite both are qualified for Lync 2013.


We would like to know if and when Video support for Lync 2013 is planned.

Message 1 of 2
Polycom Employee & Community Manager

Re: VVX500: Support for video for Lync 2013

Hello Naber,

welcome to the Polycom Community.

I can verify that the VVX phones in conjunction with the Camera the only supported platform for Video Calls with a LYNC 2010 client.


I am unable to provide any statement in regards of LYNC 2013 and can only recommend that you contact your Polycom reseller so they can get you in touch with a Polycom sales engineer.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2