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VVX500 and speaker button

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Occasional Contributor

VVX500 and speaker button

Hello,

 

I’ve a new Polycom VVX500 phone.

First of all I want to congratulate with you for this amazing product. The phone is really innovative and the touch screen is very useful.

However, after I’ve updated the phone to the new firmware v4.0.2, when I press the SPEAKER button, instead of activating the speakerphone, the phone enables the headphones (not plugged in), with the result that I couldn’t continue the conversation more.

 

The same configuration on a different phone model is working properly.

 

Thank You

Marco

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2 REPLIES 2
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Polycom Employee & Community Manager

Re: VVX500 and speaker button

Hello Marco,

 

in order to exclude a miss configuration on your end I would suggest to raise this with Polycom Support via your local reseller.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Frequent Advisor

Re: VVX500 and speaker button

Marco

Did you solve your issue? Just curious as I have a VVX500 as well and I have not experienced this problem.  Have you checked the Settings > Basic > Preferences > Headset options? What about Settings > Advanced > Administration > Handsfree Mode?

Message 3 of 3